Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If something isn’t right, you may be eligible for a return under the following policy:
Return Window
You may return your item(s) within 30 days of delivery for a refund or size exchange, subject to the conditions below.
Eligibility & Condition
- All items must be new, unused, and in original packaging.
- Frames and bicycles must never have been assembled.
- Soft goods (e.g. apparel) must never have been worn.
- Discounted or sale items are final sale and not eligible for return or exchange.
Return Process
To initiate a return, please email us at [your support email] with your order number and reason for return.
If your return is approved, we will email you a return shipping label.
Returns will only be accepted if shipped using our provided label.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- The cost of return shipping will be deducted from your refund.
Refunds
- Approved refunds will be issued to your original payment method.
- Refunds may take up to 10 business days to process after we receive the returned item.
- We also offer size exchanges, if available.