Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If something isn’t right, you may be eligible for a return under the following policy:
Return Window
You may return your item(s) within 30 days of delivery for a refund or size exchange, subject to the conditions below.
Eligibility & Condition
- All items must be new, unused, and in original packaging.
- Frames and bicycles must never have been assembled.
- Soft goods (e.g. apparel) must never have been worn.
- Discounted or sale items are final sale and not eligible for return or exchange.
Return Process
To initiate a return, please email us at info@rideframeworks.com with your order number and reason for return.
If your return is approved, we will email you a return shipping label.
Returns will only be accepted if shipped using our provided label.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- The cost of return shipping will be deducted from your refund.
Refunds
- Approved refunds will be issued to your original payment method.
- Refunds may take up to 10 business days to process after we receive the returned item.
- We also offer size exchanges, if available.
- Refund amount will be the product total and will not include the original cost of shipping to the customer and the return shipping will be deducted from the refund amount as well.